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GroupLink® Corporation is the leading provider of best practices I.T. applications and CRM solutions built on Microsoft, Novell, and Linux technologies. Whether your organization specializes in I.T. Service Support, or B2B Sales, or Banking & Financial Services, our products help you add business process intelligence and profitability while reducing your total cost of ownership.Products

Product Description
Everything Helpdesk eHelpDesk creates an online support channel for your employees and your customers, allowing them to submit problem tickets, create and track workflow, link appointments and tasks, track calls made and received, and search a knowledge base. Managers can view the performance of their staff over time.
ContactWise ContactWise maintains a detailed history of all customer interaction. The history tab gives a complete view of everything happening with a specific lead from referral to sales to customer service. Salespeople and customer service personnel can add attachments, notes, and other annotations, and view such information in context with everything that has transpired with a particular individual

 
Last modified: 04/30/09